Housing Navigator

SPECIAL SERVICE FOR GROUPS, INC

Job Announcement

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Title: Housing Navigator                                                             Division: HOPICS                          

FLSA: Non-Exempt, Full Time                                                   Supervisor: Program Manager        

Pay Scale: $21.32-$23.00 per hour                                              Revised: 08/11/2022

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Summary

Under the supervision of the Senior Manager for Homeless Systems Integration, the Housing Navigator is responsible for providing triage and linkage to support housing and homeless services for adult felony probationers.

Essential Functions

• Screen and triage individuals for available services through SPA 6 CES
• Conduct CES population-specific triage tool
• Conduct intakes with eligible participants
• Develop Individual Service Plans with each participant and conduct monthly updates
• Document all encounters with clients in HMIS within one business day
• Link and refer participants to available programs within HOPICS and SPA 6 CES as needed
• Identify community resources that will assist in removing barriers to meeting immediate needs
• Maintain a master participant log to track
• Identify, report, and work to remove all barriers to housing stabilization
• Provide weekly reports to Senior Manager for HSI and DOORS management
• Facilitate participants' connection into interim housing beds through leveraged resources or limited bed nights funded through the program
• Track all bed nights in accordance with the established case plan and program budget
• Work collaboratively with the DOORS team and associated community partners attached to this project
• Provide field-based case management services as needed
• Perform any other appropriate responsibilities as assigned by the Senior Manager for Homeless Systems Integration, Associate Director for Access and Engagement & Division Director.
• Maintain accurate files/records on activities, and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
• Attend meetings associated with other projects as assigned by the Senior Manager for Homeless Systems Integration.
• Maintain appropriate boundaries with staff, clients, and community partners.
• Adhere to SSG's Code of Ethics and HOPICS' Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Regular attendance is required.
• Maintain and uphold Agency's mission statement, values, policies, procedures, and principles.
•  All other duties as needed.

Secondary Functions

• Overtime, holiday, or weekend work may be required.

Minimum Qualifications - Knowledge, Skills, and Abilities Required

• High School diploma and 5 years experience in the social service field OR bachelor's degree in social work or related field and two years of experience in the social service field.
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Verification of Employment Eligibility and Background Clearance.
• Ability to take direction, utilize critical thinking, and communicate effectively, both written and orally.
• Valid driver's license and reliable transportation.
• Current proof of Auto Insurance is required.
• TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal annually thereafter.
• CPR and First Aid Certifications are required within 30 days of employment with the company.
• Computer word processing skills are required. Ability to understand and carry out oral and written directions.

Non-Essential Qualifications - Knowledge, Skills, and Abilities

• Working knowledge of Excel, HMIS, and other database programs is desirable.

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

• The environment for this position is office and field-based. Must be able to work in an environment with many priorities, busy, and fast-paced. Must be able to problem solve, and adapt to changes that are unpredictable. Must be able to work with highly aggressive clients. Must be able to work in various shelter environments. Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud, and disruptive clients.

Physical Requirements

• In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20 lbs). Must sit at a computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting clients with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner

Mental Requirements                                                                                                           

• The incumbent in this position must be able to accommodate any/all of the following:

Uncontrollable changes in priorities/work schedules; Relate to other people beyond giving and receiving instructions; and Exposure to inappropriate behavior and language of others. Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex or varied tasks Comprehend and follow instructions Maintain work pace appropriate to given workload Relate to other people beyond giving and receiving instructions Effectively influence people on a consistent basis Make generalizations, evaluations or decisions without immediate supervision Accept and carry out responsibility for direction, control, and planning Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers

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------------------------------------------------------------------------------------------------------------------------------- Special Service for Groups is an Equal Opportunity/Affirmative Action Employer