SPECIAL SERVICE FOR GROUPS, INC

JOB Announcement

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Title:  Resident Advocate (FCHN)                                                     Division:   HOPICS/CES - Families

FLSA:  Non-Exempt, Full time (40hr/wk.)                                       Supervisor:  FCHN Program Manager

Pay Range or Rate: $20.00 - $22.00 per hour                                     Revised:      04.16.21

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Summary

Under the direction of the Family Crisis Housing Network Program Manager, The Resident Advocate serves as the point of contact for the families currently enrolled in SSG/HOPICS’ Family Crisis Housing Network.  The incumbent ensures the housing meets all codes and regulations, as well as, provides conflict resolution to any issues that may arise while clients are staying in our subcontracted or directly operated crisis housing sites.  

Essential Functions

• The primary point of contact for families in crisis housing (subcontracted crisis providers, motels, and directly operated crisis housing sites).
• Liaison between Crisis Housing, Family Response Team, Rapid Rehousing, Problem Solving CES Matching, and Family Advocate components of the Family Solution Center to ensure that families receive appropriate services.
• Prepare and submit monthly reports to the FCHN Program Manager.
• Assist in making referrals on behalf of families in crisis housing.
• Assist to develop housing stability plan for families in crisis housing
• In coordination with the Placement Coordinator and Housing Navigator to help families understand crisis housing length of stay and associated services. Inform and update families on their length of stay. 
• Work collaboratively with FSC Matcher and Housing Location Team to maintain temporary housing and bed inventory.
• Provide ongoing services status updates for families in crisis housing.
• Weekly oversight for families staying in crisis housing with a consistent connection to Family Solution Center.
• Visit each assigned Crisis Housing Site no less than twice a month.
• Communicate crisis housing barriers to FCHN Placement Coordinator  •       Crisis intervention, mediation, and management of families in crisis housing.
• Responsible for day-to-day contact with families.
• Coordination of document collection days for families in crisis housing.
• Providing assistance to clients; such as document access and preparation, connection to mainstream benefits and employment/training opportunities, access to basic necessities (diapers, feminine products, family prevention, etc.), and childcare.
• Track families’ length of stay in crisis housing and submit extension requests on behalf of families in crisis housing.
• Assist families that are exiting the program with producing an exit plan and identifying an exit destination 
• Ongoing HMIS & Resident Advocate Portal entry
• Exiting clients from HMIS as they move out of crisis housing in a timely manner.
• Entering notes into HMIS and Resident Advocate Portal no later than 24 hours after client contact.
• Assist with prioritizing the needs of families in crisis housing.
• Facilitate connection to FSC co-located staff  (Referrals and linkages) 
• Connect families to Problem Solving case management as needed
• Light case management
• Participation in Case Conference calls; Family stakeholder meetings; and FSC Operation Meetings
• Maintain appropriate boundaries; and adhere to SSG’s code of Ethics and HOPICS Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Maintain files/records on client services in compliance with HIPAA & CRF42 and other funding requirements for auditing purposes.
• Provide transportation for clients as needed 
• Assist in the facilitation of FSC workshops
• Assist in the tracking of attendance and outcomes of FSC workshops.
• Regular meeting attendance is required.
• Other duties as needed.

Secondary Functions 

Perform other duties as assigned by the FCHN Supervisor, Program Manager, and Deputy Director for Family Solution Center and Family Crisis Housing.  

Minimum Qualifications - Knowledge, Skills, and Abilities Required

• Associates Degree in Social Services or other administrative, business, or housing field is required from an accredited or state-approved college or university OR two (2) years experience working in the social service field; case management and homeless program experience preferred.  
• Proficient in Spanish
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is required.  
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation.  
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally.
• Verification of Employment Eligibility and Background Clearance.
• TB test required (Not more than (3) months prior to or (7) days after the Date of Hire, and renewed annually thereafter),  CPR and First Aid Certification required within 30 days of employment with the company and a valid Driver’s License and auto insurance required. Reliable transportation is required. 

Non-Essential Qualifications:

Experience using HMIS 

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present.  

Physical Requirements  

The Data Specialist III typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, and speaking.

Mental Requirements 

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think, and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer