Permanent Supportive Housing Case Manager

SPECIAL SERVICE FOR GROUPS, INC

Job Announcement

FLSA: Non-Exempt, Full time                                         Supervisor: ICMS/PSH Program Manager

Summary

Under the direction of the ICMS/PSH Program Manager, the Case Manager is responsible for onsite, individualized intensive case management and supportive services to clients inclusive of crisis intervention counseling, harm reduction, housing stabilization, job search, and maintaining permanent housing.  Case Managers will work collaboratively with onsite Property Management supporting referral, interviewing, and lease-up of units at each respective site.  The Case Manager will also assist with connection to appropriate supportive services which may include, professional, community, or their identified network of family, friends, and other social supports.  

Essential Functions

• She/he will be responsible for scheduling appointments for referrals received from DHS and coordinate with Property Managers the interviews and potential lease up of Permanent Supportive Housing Units.
• S/he will be coordinating client intakes and lease-up within two weeks of referral and lease-up with Property Management. This would be contingent on supportive documentation verification.
• Collaboratively developing a detailed individual housing stability plan with each participant, making linkages, and securing needed ebonite and community services for participants.
• Supports the relationship between Property Management and Residents.
• Coordinating with community partners to identify and provide supportive services to facilitate clients' success in permanent housing and coordinate with ICMS/PSH Program Manager onsite services to address life skills training, mental health, substance use, and overall housing stability.
• Provide clients with referrals for supportive services and other ancillary services (on and off-site).  
• S/he will assist clients with identifying employment readiness; training and placement as needed or requested.
• Follow-up with clients daily, monthly, and annually as needed per contract; maintain interagency consultation, coordination, and referrals as it relates to housing and subsidy.
• Maintain up-to-date and accurate documentation in client files for case management, housing, and subsidy.
• Document all contacts with the participants in CHAMP within 24 hours of contact.
• Upload all program required documentation in CHAMP and client file within 24 hours of receipt.
• Assess the needs of residents and develops individualized case plans to lead them to greater self-sufficiency and retention of permanent housing
• Coordinate on-site adult enrichment/life skills classes to meet the needs of residents and lead residents to continued self-sufficiency.
• Work collaboratively with the Property Management, DHS, and HOPICS teams.
• Provide diversion services if needed.
• Provide the Program Manager with all required client information and assessment outcomes.
• Work collaboratively with outside agencies and partners.      
• Attend weekly/monthly case conference meetings with Property Management and other care team members.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes. 
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. 
• Represent the Agency in a professional manner at meetings and community events.
• Regular attendance is required.
• Other duties as needed.

Secondary Functions 

Perform other duties as assigned by the ICMS/PSH Program Manager

Minimum Qualifications - Knowledge, Skills, and Abilities Required

• Associates Degree in Social Services or other administrative, business, or housing field is required from an accredited or state-approved college or university OR two years experience working in the social service field; case management and homeless program experience preferred.
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is required.
• Working knowledge of Microsoft Office Suite and other database programs. Knowledge of community-based services and resources, case management, crisis intervention, and documentation.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally. 
• Verification of Employment Eligibility and Background Clearance. 
• TB test required (Not more than (3) months prior to or (7) days after the Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with the company 
• A valid Driver’s License, auto insurance, and reliable transportation are required.
• Maintain and uphold Agency's mission statement, values, policies, procedures, and principles
• A bilingual candidate is a plus

Non-Essential Qualifications:
Experience using HMIS and/or CHAMP preferred

Supervisory Responsibilities:
This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions):
This position is responsible to work in a “client-friendly” residential environment and is required to visit other locations as part of their duties. Local automobile travel is required. There is some responsibility to work in a noisy environment where multiple adults are present.

Physical Requirements:
The incumbent typically spends a considerable amount of time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking, and interacting with residents.

Mental Requirements:
This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think, and conceptualize. 

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer