ISP Motel Resident Monitor
Los Angeles, CA
Full Time
Street-base Outreach and Engagement
Experienced
Special Service for Groups, Inc.
Job Announcement
_____________________________________________________________________________Job Announcement
Title: ISP Motel Resident Monitor Division: HOPICS
FLSA: Non-Exempt, Full time Supervisor: Program Manager
Pay Range: $22.50 - $24.00 Per hour Revised: 07.21.2022
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Summary
Under the direction of the Inside Safe Program Manager / Supervisor the Resident Monitor will be responsible for providing client care, providing service coordination, and facility safety plans for interim housing clients services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing for Health program. This position will have the overall responsibility for the following job functions:
The resident monitor will provide client assistance to clients daily.
Essential Functions
- Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
- Work collaboratively with Case Managers, Program Managers, Supervisors and Direct Service Staff, and security
- Meet with management staff on daily to weekly basis to discuss findings
- Provide light case management, developing individual housing service plans, making linkages, and securing needed services for participants.
- Obtain and maintain the working knowledge of all LAHSA Funded Programs and their eligibility criteria
- Provide support to the program staff in formulation of program procedures and timely dissemination to staff
- Meet with participants regularly or as needed to discuss needs, progress, and barriers.
- Assist in developing and implementing client life-skills needs
- Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful stabilization in permanent housing and coordinate services to foster housing stability.
- Coordinate and Maintain calendar for Case Manager and housing navigators, as needed
- Provide administrative support/coordination with special projects as necessary
- He/She will assist clients with identifying employment opportunities, becoming employment readiness, training and placement as needed or requested.
- Ensure that incident reports are submitted and reported within 24hrs of a shift.
- Complete daily room checks, sign off food delivery / pass to clients and provide shift pass down clients information after each shift
- Must travel between HOPICS / Inside Safe program locations to support case managers, housing navigators, and other monitors within the programs.
- Support with client transportation to obtain documentations
- Understand and accurately articulate the HUD definition of homelessness and chronically homeless
- Attending and record all programs, department, funding specific and other associated meetings, and training as required or needed.
- Some evenings and weekends required
- Perform any other appropriate responsibilities as assigned by the Program Supervisor and or Program Manager.
- Ability to understand and carry out oral and written direction
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
- Maintain appropriate boundaries with staff and partners; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Represent the Agency in a professional manner at meetings and community events
- Regular attendance required.
- Must conduct 100 % of all services in the field
- Other duties as needed
Case Management Support:
- Must be familiar with and able to provide support to case managers on program related documents, including but not limited to individual service plans, psycho-social assessments, Housing for Health documentation, and internal HOPICS documents
- Provide case management support to all LAHSA Funded programs, as needed
- Work with direct service staff to ensure maintenance of and accurate documentation in client files for service coordination/case management, housing placement, move in assistance, community re-integration and any other additional services provided.
- Work on special projects as assigned.
- Perform other duties as assigned by Program Manager, Program Supervisor and/or Associate Director.
Minimum Qualifications - Knowledge, Skills and Abilities Required
- Associate degree in systems, Social Services, or other administrative or business sector from an accredited or state-approved college or university, with a minimum of 1-2 years of job-related experience, OR a commensurate combination of relevant education. If in recovery, a minimum of three (3) years of being drug and alcohol-free is required. High Proficiency in HMIS, Microsoft Word, Excel, Access, and other database programs. Accurate and concise documentation. Neat and professional appearance. Attention to detail and punctuality are required.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. A valid California Driver’s License and proof of insurance are required, and reliable transportation is required. Verification of Employment Eligibility and Background Check is required. TB test required (Note: Results may not be more than (3) months before or (7) days after the date of hire and renewed annually thereafter.) CPR and First Aid certifications are required within 30 days of employment with the company.
Supervisory Responsibilities:
- This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
- May be exposed to highly aggressive clients. Must communicate with many sources including public paying agencies, courts, and outside community agencies. Local automobile travel is required. Some evenings and weekends may be required. Sometimes noisy, loud, and disruptive clients.
Physical Requirements
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or control; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb, balance, or stoop; rarely to crouch or crawl. The position also requires driving personal and company vehicles.
- The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderated.
Mental Requirements
- This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: and be able to process information, think, and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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