Case Manager (Pathway To Home)

SPECIAL SERVICE FOR GROUPS, INC
JOB ANNOUCEMENT

Title: Case Manager Division: HOPICS/Pathway to Home
FLSA: Non-Exempt, Full time Supervisor: Program Manager
Pay Range or Rate: $23.00 to $25.00 per hr. Revised: 12.02.2023

Summary
Under the supervision of the Program Manager for Pathway to Home, the case manager is responsible
for providing weekly to monthly case management. The case manager will conduct eligibility screening,
service coordination, and triage clients for additional housing service’s needs. The Case Manager
position is a field-based position, the case manager will be responsible for attending all Pathway to
home encampment efforts, attending lease signing, ensuring clients are enrolled into the Time Limited
Subsidy temporary rental assistance program, provide Intensive case management services and
providing additional support as needed to maintain permanent housing.
Essential Functions

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
•  She/He is responsible for a caseload of families/Singles ratio (1:35).
•  She/He is responsible for completing weekly to monthly follow-ups.
•  Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements after being referred to TLS and has been approved for a unit.
•  Complete home visits.
•  Attend weekly Client Care Case Conference meetings with the Program Manager
•  Submit monthly case notes one week prior to scheduled FAER meetings.
•  Staff must update the participant’s housing status within twenty-four hours of any change.
•  Staff must update information, track services (i.e., Housing Stability Plan), referrals, and complete case notes on services provided to the participant within 24 hours.
•  If there are significate changes during the time a client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income, life changing event etc.).
•  S/He will enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
•  Ensure that the client’s exit is completed within 24hrs after the client exit interview at the end of the program.
•  Complete furniture request once the client has signed their lease agreement.
•  Complete initial rental projections letters after lease signing, and ongoing every 90days. Form to be signed by client, case manager, and management. (landlord, client, and program must have a copy)
• Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
•  Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
•  She/he must attend LAHSA SWIM meetings monthly.
•  Work with the Housing Specialist for the scheduled lease signing
•  Work with the client to complete an individualized housing plan and budget. (Housing Plans must be completed at initial assessment and signed by both the client and staff).
•  Complete and update the Monthly Summary Reports and upload them into CLARITY.
•  Upload the Housing Stability Plans (HSP) and add the Service and case note that coincide.
•  Attend weekly/monthly case conference meetings.
•  Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
•  Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
•  S/he will assist clients with identifying the most appropriate housing intervention.
•  Coordinate with other Time Limited Subsidy staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
•  Provide the Program Manager with all required client information and assessment outcomes.
•  Enter program services and case notes into CLARITY within 24 hours.
•  Prepare project reports in accordance with funding requirements.
• S/he will assist in training and provide support to necessary staff, providers, and other project partners participating in the project.
•  The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her Manager, Associate Director, Deputy Director, and Division Director.
•  Prepare reports in accordance with program requirements and Division policies.
•  Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
•  Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
•  Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
•  Represent the Agency in a professional manner at meetings and community events.
•  Build trusting relationships by acting with integrity, courtesy, and responsibility in the face of stress at/during workplace.
•  Work with external agencies for potential long-term subsidies.
•  Internal and external referral linkage.
•  Weekly to monthly Field/Home visits or as needed.
•  Regular attendance required.
•  Ensure Point of Contact is updated in CLARITY every 90 days
•  Refer clients to additional long -term rental assistance programs (street to subsidy, shallow subsidy, etc.)
•  Complete other duties as needed in the program.
•  Available to work Evening hours (2-3 days) a week.

Secondary Functions
Perform other duties as assigned by the Supervisor, Program Manager, Senior Manager, Associate Director,
Deputy Director, and Division Director. Answer phones and route incoming calls; serve as back-up to the Case
Managers in their absence.

Minimum Qualifications - Knowledge, Skills and Abilities Required
Have an associate degree in social services or other administrative, business or housing field is required from an
accredited or state approved college or university, with a minimum (1-2) years job related experience working
with homeless individuals and families OR two years’ experience working in social service field; case
management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being
drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs.
Knowledge of resource development, case management and documentation. Ability to work with clients from
diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and
orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as
needed. CPR and First Aid Certification required every two years or as needed with company and valid Driver’s
License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.

Non-Essential Qualifications:
Experience using HMIS and at least one year of time limited subsidy experience preferred.
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)

This position is responsible for working in “client friendly” environments and is required to visit other shelters
and homeless access centers as part of their duties. Local automobile travel is required. There is some
responsibility to work in noisy environments where children and adults are present.

Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying
(max. 25 lbs), listening, speaking.

Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions,
interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and
conceptualize.