Case Manager
Los Angeles, CA
Full Time
Homeless Treatment Program (HTP)
Experienced
Special for Service Groups Inc
Job Announcement
Job Announcement
Title: Case Manager Division: HOPICS- Homeless Treatment Program
FLSA: Non-Exempt (40 Hours) Supervisor: Program Supervisor
Pay Range or Rate: $23.00-$26.00 per hour Revised: 8/28/2023
Summary
Under the direction and supervision of the Program Manager, Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing for Health program. This position will have the overall responsibility for the following job functions
Essential Functions
- Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
- Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
- She/he will be responsible for screening referrals to determine eligibility and coordinating client intakes and assessments.
- Administer, screen, & complete specialized assessment tools associated with the SAHMSA grant.
- Meet with participants regularly to discuss progress and barriers.
- Coordinating with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability.
- S/he will meet with participants weekly to assist clients with identifying employment readiness; training and placement as needed or requested.
- Coordinate ancillary services to achieve housing stability maintain interagency consultation, coordination, and referrals as it relates to housing stability.
- Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, move in assistance, community re-integration and any other additional services provided.
- Provide supportive services (linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs, crisis management, eviction prevention, life skills, etc.) and transitioning from homelessness to permanent housing.
- Accompany clients to appointments (e.g., medical, housing, employment, etc.)
- Enter data into the EHR system within 24-48 hours.
- Coordinating with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability.
- Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services.
- Facilitate and co-facilitate groups (e.g., life skills, etc.)
- Must have excellent critical thinking and problem-solving skills
- Ability to understand and carry out oral and written directions.
- Responsible for providing intensive case management to a caseload of 20-45 clients.
- Structure individual service plan to client’s need (including what steps are needed to achieve client goals)
- Conduct outreach to potential recipients
- Complete non-clinical intake documents
- Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished)
- Must conduct 90% of all services in the field and 10% in the office.
- Monitor and follow up with clients on an ongoing basis
- Understand and be able to articulate services provided through the SPA 6 CES
- Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
- Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
- Some evenings and weekends are required
- Perform any other appropriate responsibilities as assigned by the Program Supervisor, Senior Manager for Mental Health, and/or Associate Director
- Maintain accurate files/records on activities, and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
- Attend meetings associated with other projects as assigned by HTP Program Supervisor for Community Services.
- Attend all programs, departments, and funding-specific meetings and training as required or needed.
- Attend division-wide meetings and training as needed or required
- Maintain appropriate boundaries with staff, clients, and community partners.
- Represent the Agency in a professional manner at meetings and community events.
- Responsible for coordinating transportation for participants using Agency vans and other means of transportation as needed.
- Provide benefits to counseling and support to secure public and private benefits
- Other duties as assigned by Program Supervisor, Senior Manager for Mental Health, and/or Associate Director
- High school diploma or other administrative, business, or housing field from an accredited or state-approved college or university, with a minimum of two (2) years job-related experience working with homeless individuals and families OR five years of experience working in the social service field (case management and homeless program experience preferred).
- If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Verification of Employment Eligibility and Background Clearance
- Ability to communicate effectively, both written and orally.
- Valid driver’s license and reliable transportation.
- Current proof of Auto Insurance is required.
- TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal annually thereafter.
- CPR and First Aid Certifications are required within 30 days of employment with the company.
- Basic computer word processing skills are required.
- Ability to understand and carry out oral and written directions.
- Working knowledge of Excel, HMIS, and other database programs is desirable.
- Knowledge of various community-based treatment providers is desirable.
- A minimum of one year recognized social service agency, clinic, hospital, or public health agency involved in the problems of mental, emotional adjustment, addiction treatment and counseling and the use of psychiatric consultation.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only
- limited standardization exists.
- Reliable transportation.
- Ability to perform all duties in different environmental settings (community, office, homes, shelters, etc.).
- Ability to outreach and engage clients in different settings.
- Ability to perform duties on some weekday evenings and weekend days when required.
- Participate in community events.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to work in an interdisciplinary team (homeless, substance abuse, court referred, mental health).
- Must be able to work effectively and produce quality work under pressure.
- Ability to communicate effectively both written and orally with collaborative entities.
- Neat and professional appearance.
- Attention to detail and punctuality required.
- Working knowledge of Microsoft Word, Excel, and Internet.
- Be able to report (verbal/written) in accordance with the law all legal issues that surface (Tarasoff, child abuse,
- vulnerable adult abuse, danger to self/others and grave disability).
- Professional experience working within a multi-integrated team.
- Be able to coordinate the submission of client documentation if unable to work.
- If in recovery, a minimum of three (3) years of being drug and alcohol free.
- Bilingual preferred, but not required.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
May be exposed to aggressive/hostile clients: Dealing with trauma may trigger personal trauma; must work in conjunction with other collaborative staff members; communicate with many sources including courts, Los Angeles County Law Enforcement Agencies, District Attorney Offices and Victims Advocate Representative, Department of Children and Family Services and other community agencies. Local automobile travel may be required. There is some responsibility to work in noisy environments where adults are free to talk loud and expressively. This position is exposed to multiple tasks and must work with many different departments and Directors (DHM/BHS/law enforcement, etc.). While driving to trainings or performing other duties there may be exposure to weather conditions prevalent at the time, noise, moving vehicles, high crime rate areas, odors, fumes, pollen etc.
Physical Requirements
Light physical effort which may include occasional light lifting (15lbs), and some reaching, bending, stooping, walking, squatting, listening, and typing. A great portion of the day requires sitting, standing, carrying equipment/charts/documents, walking, reading, writing, and communicating or a combination of the above.
Mental Requirements
The Mental Health Therapist should be able to perform effectively under any and all of the following: Unpredictable Situations, Crisis, Constant distractions, Interruptions, Uncontrollable changes in priorities/work schedule. Be able to process information, think and conceptualize. Must be able to deal with possible transference and countertransference.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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