Case Manager

_____________________________________________________________________________
Title:  Case Manager                                                                 Division: HOPICS
FLSA: Non-Exempt, Full time                                                    Supervisor: Program Manager
Pay Range : $21.00 to $23.69 per hour                                    Revised: 07.21.2022
__________________________________________________________________________
Summary
Under the direction and supervision of the Program Manager, the Housing Disability Assistance Program (HDAP) Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing For Health program. This position will have the overall responsibility for the following job functions:

Essential Functions
Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS Ability to understand and carry out oral and written direction. Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills ect.) transitioning from homelessness to permanent housing.

Minimum Qualifications - Knowledge, Skills and Abilities Required
•    Bachelor's degree, 2 years in Social Service Field, fully vaccinated

Supervisory Responsibilities:
•    No supervisory responsibilities for this position

Environmental Conditions (Working Conditions)
•    Work in the office and field, Problem solve, work w/aggressive clients, work in various shelter.

Physical Requirements
•    In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20lbs). Must sit at computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting client with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner.

Mental Requirements
•    Uncontrollable changes in priorities/work schedules. 
•    Relate to other people beyond giving and receiving instructions; and 
•    Exposure to inappropriate behavior and language of others. 
•    Must be able to handle any/all the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex, or varied tasks. 
•    Comprehend and follow instructions. 
•    Maintain work pace appropriate to given workload. 
•    Relate to other people beyond giving and receiving instructions. 
•    Effectively influence people on a consistent basis. 
•    Generalize, evaluations or decisions without immediate supervision. 
•    Accept and carry out responsibility for direction, control, and planning. 
•    Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers.