Client Supportive Services Coordinator

Los Angeles, CA
Full Time
Supportive Services
Experienced
Special for Service Groups Inc
Job Announcement

Title: Client Supportive Services Coordinator                 Division: HOPICS
FLSA: Non-Exempt                                                     Supervisor: Supportive Services Program Manager
Pay Range: $23-$26/ hour                                            Revised: 10/15/2024
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Summary
Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator will support HOPICS Supportive Services components to include: the Food Pantry, Clothing Closet and other supportive services that directly support HOPICS clients and their wellbeing.

Essential Functions
  • Provide support and assistance directly related to client supportive services to include but not limited to:
    • Clothing Closet:
      • Receive and organize all clothing donations received.
      • Provide receipts to donors for items donated (if applicable or upon request).
      • Schedule laundering services for all donations through designated, approved vendors.
      • Manage and maintain the clothing closet schedule to ensure a smooth "shopping" experience for clients.
      • Coordinate with HOPICS staff to address any immediate clothing needs for clients, particularly those related to employment or other urgent situations.
      • Maintain accurate inventory of clothing and other items in the closet to ensure availability for clients.
      • Ensure the cleanliness and organization of the clothing closet area.
      • Assist in special clothing drives or events as needed to meet seasonal demands or specific program goals
    • Food Pantry:
      • Coordinate and prepare food boxes for distribution
      • Verify and confirm all requests with Case Management and cross reference in HMIS or similar databases, as appropriate
      • Manage and log all food requests distributed to Case Management
      • Prepare food orders for purchase and approval by Program Manager/Associate Director
      • Receive, log and organize food donations
      • Maintain a clean, sanitary, organized food pantry
      • Report any extermination or cleaning needs immediately to Program Manager and facilities staff to maintain a sanitary environment
      • Obtain and maintain valid food handler’s certification for the duration of employment
      • Ensure the Food Pantry remains clear of debris, unauthorized staff and clutter
    • Other Supportive Services
      • Act as Volunteer Lead for HOPICS sponsored events and activities
      • Ensure Volunteers are assigned to workstations for events and obtain
  •   Check-in/out logs for submission to the Program Manager for review/approval
  •   ​​​​​​​Support Employment and Client Wellness Team as needed
  • Provide assistance and support to Program Manager as it relates to all client supportive services
  • Provide training to HOPICS Volunteers as needed
  • Complete and maintain all required documentation related to supportive service components and submit as needed/requested
  • Submit all daily/weekly/monthly distribution logs in a timely manner
  • Complete incident reports as needed and submit them to the program supervisor within 24 hrs.
  • Submit Daily/Monthly Deliverables Reports as required/requested.
  • Submit Productivity Reports weekly at close of business to direct supervisor on Fridays.
  • Attend all HOPICS meetings as required/appropriate.
  • Coordinate with other HOPICS staff and collaborative partners to provide supportive services support as required/requested.
  • Maintain up-to-date and accurate documentation for data tracking and reconciliation.
  • Provide the Program Manager with all required client information as required/requested.
  • Assist in training and providing support to other staff as needed
  • Prepare reports in accordance with program requirements and Division policies.
  • Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
  • Represent the Agency in a professional manner in the presence of other staff, volunteers, community partners during meetings, community events and HOPICS sponsored events.
  • Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.
  • Regular attendance required.
  • Staff must be available for weekends as needed.
  • Other duties as needed.

Minimum Qualifications - Knowledge, Skills and Abilities Required
  • Minimum of two (2) years of supervisory or coordinator experience in a social service or homeless assistance program. OR five years’ experience working in the social service field.
  • Case management and homeless program experience preferred.
  • If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
  • Working knowledge of Microsoft Word, Excel, and other database programs preferred.
  • Knowledge of community resources and experience maintaining organized documentation.
  • Ability to work with staff and clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Ability to communicate effectively, both written and orally.
  • Demonstrated leadership skills, including staff management, delegation, and program coordination.
  • Strong organizational and communication skills to facilitate meetings, training, and team collaboration.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Verification of Employment Eligibility and Background Clearance.
  • Ability to obtain and maintain SERV Safe food Safety certification or similar acceptable certification
  • TB test required
  • CPR and First Aid Certification required
  • Valid Driver’s License and auto insurance required with reliable transportation

Supervisory Responsibilities:
  • This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)
  • This position is responsible for work in a “client friendly” environment and would be required to support in the pick-up and delivery of donations as needed. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements
  • The Client Supportive Services Liaison typically spends time sitting, standing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking. Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment and/or donations
Mental Requirements
  • This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.​​​​​​​
 
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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