SPECIAL SERVICE FOR GROUPS, INC

• Create and maintain systems and procedures for the on-going review of files and properties to ensure contract compliance and landlord responsibilities.
• Track and monitor all active cases that are receiving financial assistance.
• Ensure weekly review of client files takes place.
• Manage and maintain Unit Inspection Request Log and assign all approved Unit Inspection Request.
• Ensure completeness of financial assistance request packets.
• Ensure timeliness of financial assistance packet submissions (within one week of inspection).
• Work collaboratively with SSG’s fiscal department.
• Maintain an up-to-date landlord contact sheet with method of delivery, email, phone number and addresses.
• Ensure compliance of Landlord Document Library.
• Ensure the delivery of payments (mail, drop-off/pick up) is completed.
• Schedule and attend quarterly landlord meetings.
• Point of Contact for landlord concerns and issues that arise that Housing Team are not able to resolve.
• Establish a housing network by developing links with landlord and property management companies and investors.
• Develop partnership with landlords and property management companies to give priority to HOPICS tenant referrals.
• Ensure housing stock is current and distributed.
• Review data and verify data in HMIS and ensure that case notes are entered within 24 hours.
• Provide technical assistance to the team as needed.
• Analyze data and provide reports on a weekly, monthly, quarterly, and annual basis.
• Submit weekly and monthly reports to Associate Director
• Facilitate monthly staff meetings and one on one supervision with staff.
• Provide coaching and develop direct reports.
• Develop team based on strengths and ensure support is provided where needed.
• Collect weekly productivity reports, weekly staff reports and phone logs on a regular basis.
• Responsible for recruiting and hiring staff.
• Review and Approve leave requests and timecards.
• Complete performance evaluations and address any performance issues as needed.
• Work collaboratively with Homeless and Housing Program staff to ensure permanent housing placement goals meet performance targets.
• Attend the monthly Manager’s meeting on a regular basis.
• Must utilize processor, create spreadsheets, database applications and conduct internet research as necessary.
• Coordination with the SPA 6 CES providers.
• Respond promptly to owners and program staff regarding the status of payment.
• Assist with preparation project reports in accordance with funding requirements.
• Attend all mandatory program and division meetings and training.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
• Regular attendance required.
• Other duties as needed.

• Bachelor’s Degree from an accredited college or university or five (5) years of property management experience/knowledge and five (5) years of management experience;
• Three (3) years of supervisory experience;
• Basic knowledge of Microsoft Word, Excel, Appfolio or Yardi and Internet;
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is required;
• Knowledge of basic filling structure, ability to organize and manage multiple priorities. Ability to do concise documentation and effectively communicate in written and verbal form;
• Experience working with homeless families and the ability to work with clients from diverse culture, ethnic and socio-economic backgrounds;
• Neat and professional appearance. Attention to detail and punctuality are required;
• Must have reliable transportation, California Driver’s License and Automobile Insurance.