SPECIAL SERVICE FOR GROUPS, INC

JOB DESCRIPTION

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Title:  Eviction Prevention Case Manager                 Division:         HOPICS/CES for Families

FLSA:  Non-Exempt, Full time                                  Supervisor:    RRH/Prevention Supervisor

Pay Range or Rate:  $20.00 - $23.00 per hour           Revised:          4.19.2021

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Summary

Under the direction of the RRH/Prevention Supervisor is responsible for screening and eligibility, service coordination, and eviction prevention for FSC participants with an eviction notice. 

Essential Functions

• She/he will be responsible for screening referrals to determine eligibility and coordinating client intakes and assessments. 
• Developing individual housing service plans, making linkages, and securing needed services for participants.
• Meet with participants regularly to discuss progress and barriers.
• Coordinating with other project staff and partners to provide housing placement services and supportive services to facilitate clients' successful stabilization in permanent housing and coordinate services to foster housing stability during and beyond eviction prevention subsidy. 
• Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services.  
• S/he will assist clients with identifying employment readiness; training and placement as needed or requested.
• Coordinate ancillary services to achieve housing stability; follow up with clients monthly, as needed; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.
• Work collaboratively with the FSC staff and LAHSA.
• Provide diversion services if needed.
• Provide the Senior Manager for Housing Services with all required client information and assessment outcomes.
• Work collaboratively with outside agencies and partners.      
• Enter data into HMIS within 24 hours. 
• Prepare project reports in accordance with funding requirements.
• S/he will assist in training and provide support to necessary staff, providers, and other project partners participating in the project.
• The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her supervisor and division director.  
• Prepare reports in accordance with program requirements and Division policies.
• Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes. 
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. 
• Represent the Agency in a professional manner at meetings and community events.
• Outreach as needed. 
• Complete home visits as needed (case by case).
• Weekly reports
• uphold Agency mission statement, values, policies, procedures, and principles
• Regular attendance is required.
• Other duties as needed.

Secondary Functions 

Perform other duties as assigned by the Program Manager, Senior Manager, and Deputy Director for Housing Services. Answer phones and route incoming calls; serve as back-up to the Intake Coordinator in his/her absence.

 Minimum Qualifications - Knowledge, Skills, and Abilities Required

• Associates Degree in Social Services or other administrative, business, or housing field is required from an accredited or state-approved college or university, with a minimum of two (2) years of job-related experience working with homeless individuals and families OR five years experience working in the social service field 
• Case management and homeless program experience preferred. 
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is required. 
• Working knowledge of Microsoft Word, Excel, and other database programs.
• Knowledge of resource development, case management, and documentation. 
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. 
• Bilingual, read, write, and speak Spanish.
• Ability to communicate effectively, both written and orally.
• Verification of Employment Eligibility and Background Clearance.
• TB test is required every year, CPR and First Aid Certification is required every two years or as needed with the company, and a valid Driver’s License and auto insurance is required.
• Reliable transportation is required. 
• Ability to communicate effectively, both written and orally. 
• Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing. 

Non-Essential Qualifications:

Experience using HMIS and at least one year of HPRP experience preferred.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present.  

Physical Requirements  

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking. 

Mental Requirements 

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer