SPECIAL SERVICE FOR GROUPS, INC.

Title: FCHN Case Manager (Bilingual)  Division: HOPICS/CES – Families

FLSA: Non-Exempt, Full-Time  Supervisor: FCHN Program Manager

Pay Range or Rate: $25.00 - $27.00 per hour

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Some evenings and weekends may be required)

Summary

Under the direction of the Family Crisis Housing Network (FCHN) Program Manager, the Bilingual Case Manager provides comprehensive case management services to homeless families enrolled in the Family Crisis Housing Program. The Case Manager supports families through engagement, assessment, service planning, housing stabilization, and connection to community resources with the goal of helping participants achieve self-sufficiency and secure permanent housing.

Essential Functions

• Serve as the primary point of contact for families residing in crisis housing locations, including subcontracted crisis housing sites and motels.

• Complete participant intakes, enrollments, program orientations, and reviews of program expectations.

• Coordinate services between Crisis Housing, Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation, and Family Advocate programs.

• Develop and maintain professional relationships with participants while maintaining confidentiality.

• Maintain an active caseload and provide weekly follow-up with participants to support housing and service plan goals.

• Assist participants with obtaining required documentation and becoming "document ready" for housing opportunities.

• Connect families to mainstream benefits, employment services, childcare resources, health services, and other supportive services.

• Facilitate referrals and linkages to co-located Family Solution Center services and community partners.

• Transport participants to appointments, housing viewings, events, and other program-related activities as needed.

• Assist families with housing search activities and housing stabilization planning.

• Support participants in identifying barriers and developing solutions that promote self-sufficiency.

• Conduct crisis intervention, mediation, and participant advocacy as needed.

• Assist participants in developing successful housing exit plans and identifying permanent housing destinations.

Program Functions

• Track participant services, referrals, and housing stability plans.

• Coordinate with Placement Coordinators and Housing Navigation staff regarding participant housing placements and length of stay.

• Provide ongoing service updates and communication to families in crisis housing.

• Complete quarterly inspections of assigned crisis housing sites.

• Communicate housing site concerns and barriers to appropriate program staff.

• Participate in case conferences, stakeholder meetings, Family Solution Center meetings, and other required collaborative activities.

• Engage landlords and property owners to increase housing opportunities for program participants.

• Maintain professional boundaries and adhere to SSG’s Code of Ethics and HOPICS Core Values.

• Represent the Agency professionally at meetings, trainings, and community events.

• Respond to calls, emails, and participant inquiries in a timely manner.

• Perform other duties as assigned.

Reporting and Documentation

• Maintain accurate participant records in compliance with HIPAA, 42 CFR Part 2, and program requirements.

• Track participant length of stay and submit extension requests when appropriate.

• Maintain accurate client information in HMIS and internal tracking systems.

• Enter case notes into HMIS within 24 hours using the DAP (Data, Assessment, and Plan) format.

• Upload participant documents and complete HMIS enrollments and exits in a timely manner.

• Maintain daily updates to required case management tracking systems and reports.

Minimum Qualifications - Knowledge, Skills and Abilities Required

• Associate Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.

• Experience working with homeless individuals and families preferred.

• Knowledge of case management practices, housing resources, community services, and documentation requirements.

• Proficiency with Microsoft Office Suite and database systems.

• Strong verbal and written communication skills.

• Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.

• Must be fully bilingual in Spanish and English, both written and verbal.

• Verification of Employment Eligibility and successful Background Clearance required.

• TB clearance required prior to hire or within seven (7) days of employment and renewed annually thereafter.

• CPR and First Aid certification required within 30 days of employment.

• Valid California Driver's License, reliable transportation, and current automobile insurance required.

• Ability to maintain regular and punctual attendance.

Non-Essential Qualifications

• Experience using HMIS (Homeless Management Information System) preferred.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position works in client-friendly environments and requires visits to shelters, crisis housing locations, homeless access centers, and community sites. Local travel is required. The incumbent may work in environments where children and adults are present and where noise levels may vary.

Physical Requirements

The incumbent regularly sits, stands, walks, drives, types, writes, listens, speaks, and carries materials weighing up to 25 pounds. Duties may include transporting participants, conducting field visits, and attending community meetings.

Mental Requirements

This position requires the ability to manage multiple priorities, changing schedules, frequent interruptions, and high-volume caseloads. The incumbent must be able to process information, exercise sound judgment, problem solve, and maintain professionalism in a fast-paced environment.