Monitor

sPECIAL sERVICE FOR GROUPS, INC

Job Announcement

FLSA: Non-Exempt, Full time                                    Supervisor:     Program Manager

Summary

Under the direct supervision of the Program Manager, the Monitor is responsible to provide guidance, supervision, meal preparation, and a safe environment. The Monitor is also responsible to oversee the activities of Participants. This position also requires great responsibility and patience.
 

Essential Functions (but not limited to)

• Maintain a high level of ethical conduct regarding the confidentiality of employees, participants, company, and vendor data and handle sensitive and critical information with professionalism and discretion.
• Maintain a safe environment at all times, complying with Agency and industry standards and safety regulations.
• Assist participants within limits in processing issues and problem-solving.
• Consult with Program Manager regarding the participant’s personal needs, behavior, and service planning.
• Attend supervision, meetings, and training.
• Perform general office/clerical duties, including making copies, filing, answering and direct phone calls taking detailed messages when necessary.
• Conduct searches of Participant’s bags and belonging at check-in (upon entering the facility).
• Conduct hourly perimeter (interior/exterior) checks of the facility; documenting observations, information, and occurrences.
• Complete and maintain accurate reports, logs, forms, and additional relevant information in accordance with agency policies, licensing, and/or funding requirements.
• Provide crisis intervention (Triage) and support including meals, hygiene, clothing crisis housing.
• Establish and maintain positive working relationships with co-workers, participants, service providers, and the community, maintaining appropriate boundaries. 
• Perform housekeeping duties such as sweeping, mopping, cleaning, washing dishes, emptying the dishwasher, laundry, vacuuming, etc.
• Immediately contact the Program Manager/appropriate staff, agencies, and/or law enforcement in the event of crisis and stabilize crisis situations until intervention on-call staff and/or emergency personnel respond.
• Adhere to and enforce all house rules.
• Respond to participants’ request(s), rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment.
• Communicate with staff and participants in a non-judgmental manner; work cooperatively with all agency staff.
• Maintain files/records regarding participant services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes.
• Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Regular attendance is required.
• Be knowledgeable and adhere to all SSG’s and HOPICS policies and procedures and its accrediting and standard-setting bodies, such as LASHA and state licensing.
• Perform other assigned job duties in a timely and efficient matter (upon request).

Secondary Functions

Overtime, holiday, or weekend work may be required. Serve as backup to the Case Manager in his/her absence.

Perform other duties as assigned by the Program Manager and/or the Associate Director.

Minimum Qualifications - Knowledge, Skills, and Abilities Required

• A minimum of two (2) years of job-related experience working with homeless individuals and families or five years of experience working in the social service field.
• Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing preferred.
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is required. 
• Working knowledge of Microsoft Word, Excel, and other database programs.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally.
• Ability to organize and manage multiple priorities.
• Verification of Employment Eligibility and Background Check. TB test required (Not more than (3) months prior to or (7) days after the Date of Hire, and renewed annually thereafter),
• Food Handling Certification and CPR and First Aid Certification are required within 30 days of employment with the company. 
• A valid driver’s license and auto insurance are required. Reliable transportation is required. 

Non-Essential Qualifications

Experience using HMIS is a plus.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “Participant friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present. 

Physical Requirements 

The Monitor typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking.

Mental Requirements

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think, and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer