Problem Solving Specialist (FSC)
Los Angeles, CA
Full Time
Problem Solving
Experienced
Special for Service Groups Inc
Job Announcement
____________________________________________________________________________________Job Announcement
Title: Problem Solving Specialist (FSC) Division: HOPICS
FLSA: Non-Exempt/ Full-Time Supervisor: Problem-Solving, Supervisor
Pay Range: $26.00 - $28.00 Per hour Revised: 07.21.2022
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Summary
Problem-Solving is a humanist approach that works to reduce system in-flow by creatively assisting households and individuals in maintaining their current housing or identifying an immediate and safe housing alternative. Under the supervision of the Program Supervisor, the Problem-Solving Specialist engages with clients coming into the Family Solution Center, regardless of perceived needs or barriers.
Essential Functions
- Responsible for determining eligibility for problem solving candidates at HOPICS Family Solution Center.
- Provide a combination of direct (initial conversations; touch and go support; mediation and dispute resolution; resource identification) and limited financial assistance to participants for up to ninety (90) days
- Work closely with the FSC to provide specialized interventions for participants.
- Assist participants with identifying alternative supports to resolve their current or pending episode of homelessness
- Promptly responding to referrals received internally and externally for problem solving
- Serve as liaison between community partners seeking problem solving assistance and the participant, they are seeking assistance for
- Monitoring and managing key problem-solving outcomes for clients through targeted case management and housing stability plans.
- Process all financial assistance request
- Obtaining and maintaining a working knowledge of all HOPICS and SPA 6 CES programs and their eligibility criteria
- Identify and report all hindrances to client success
- Attendance to all division wide trainings
- Ability to understand and carry out oral and written direction.
- Understand and accurately articulate the HUD definition of homelessness and chronically homeless
- Assist clients with meeting immediate needs through linkage to temporary housing
- Develop and implement housing plans
- Maintain updated logs and tracking mechanisms
- Provide weekly reports to Supervisor and Senior Manager for Homeless Systems Integration
- Contribute to all contractual performance targets
- Primary contact for housing providers and participants while enrollment in the intervention
- Develop and maintain relationships with community service providers
- Develop and maintain supportive service and housing resource guide
- Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other division wide programs.
- Provide field-based case management services as needed
- Participate in program and division specific events
- Some evenings and weekends may be required.
- Perform any other appropriate responsibilities as assigned by the Supervisor, Senior Manager & Division Director.
- Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
- Maintain appropriate boundaries with staff, clients and community partners.
- Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- Attend all LAHSA meetings and trainings.
- High School diploma and 5 years’ experience in the social service field OR bachelor’s degree in social work or related field and two years of experience in the social service field.
- If in recovery, a minimum of three (3) years of being drug and alcohol free is MANDATORY.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Verification of Employment Eligibility and Background Clearance
- Ability to communicate effectively, both written and orally.
- Valid driver’s license and reliable transportation.
- Current proof of Auto Insurance required.
- TB test required (Not more than (3) months prior to or (7) days after date of hire and renewal annually thereafter.
- CPR and First Aid Certification required within 30 days of employment with the company.
- Basic computer word processing skills required.
- Ability to understand and carry out oral and written direction.
- Demonstrate ability to interface with community agencies
- Significant experience working with persons experiencing homelessness and having complex needs.
- Previous experience working with persons experiencing severe and persistent mental illness and substance abuse.
- Excellent verbal and written communication skills.
- Excellent charting/documentation skills and data collection.
- Passion for and commitment to working with underserved and indigent populations.
- Ability to work with clients from diverse cultural, ethnic, socio-economic backgrounds, including
- LGBTQ individuals and those living with disabilities, serious mental illness, and substance use disorders.
- Skilled in non-violent crisis intervention.
- Ability to self-motivate, multi-task and be flexible in a fast-paced environment.
- This position does not have any supervisory responsibilities.
- The environment for this position is office and field based.
- Must be able to work in an environment with many priorities, busy, and fast paced.
- Must be able to problem solve, adapt to changes that are unpredictable.
- Must be able to work with highly aggressive clients.
- Must be able to work in various shelter environments.
- Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud and disruptive clients.
- While performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20lbs). Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting clients with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner.
- Uncontrollable changes in priorities/work schedules;
- Relate to other people beyond giving and receiving instructions; and
- Exposure to inappropriate behavior and language of others.
- Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex or varied tasks
- Comprehend and follow instructions
- Maintain work pace appropriate to given workload
- Relate to other people beyond giving and receiving instructions
- Effectively influence people on a consistent basis
- Generalize, evaluations or decisions without immediate supervision
- Accept and carry out responsibility for direction, control, and planning
- Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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