Program Manager

Los Angeles, CA

Full Time

Prevention

Manager/Supervisor

SPECIAL SERVICE FOR GROUPS, INC
Job Announcement

Title: Program Manager	Division:-HOPICS-Prevention Program
FLSA: Exempt/Full-Time	Supervisor: Associate Director, Sr. Manager
Pay Range or Rate: $3,000.33-$3,333.33-Semi-Monthly	Revised: 01/31/2024

Summary
Under the direction of the Sr. Manager and Associate Director of Housing Stabilization the Program Manager of Housing Stabilization Program, and in collaboration with a team of program managers and supervisors, the Housing Stabilization Program Manager will be responsible for the overall direction and supervision of a portfolio of one and/or more Housing Stabilization programs and contracts as assigned, including (Shallow Subsidy- Prevention and TLS, Time Limited Subsidy, Prevention, and Home Safe. For both family and individual programs, the Program Manager will directly supervise case management and other staff as well as any subcontracted partnerships (if applicable). Additionally, the Program Manager will be responsible for meeting the program and fiscal requirements as set forth in the contracts; maintaining community relationships with public and private organizations; and providing reports and documentation as necessary for the operation of the project.

Essential Functions

Maintain and analyze program operations within the prescribed budget for assigned programs and contracts.
Organize and implement a culturally competent project that aligns with the designated evidence-based model for service delivery, including curriculum implementation.
Supervise day-to-day activities of programs and staff.
Convene and facilitate 1:1 supervision, Housing Stabilization, staff meetings; coordinate and facilitate staff development and training.
Participate in and attend all special project meetings and training as required.
Provide short and long-range planning in collaboration with program leadership.
Oversee and provide direction to ensure that all case management staff assist clients at every state of the Housing Stabilization process
Communicate effectively with the contract monitor and funder, partner agencies, fiscal and human resources personnel, management, staff, and clients.
Ensure that staff update the participant’s housing status within twenty-four hours of any change.
Coordinate with staff to ensure that all information, tracking services (ie., Housing Service Plan creation/updates) and referrals, are completed with a case note on services provided to the participant withing 24hrs following the provision of the services in HMIS and all required documents are uploaded.
Work with the Housing Team to locate housing and secure housing, for all unhoused participants.
Effectively monitor contract compliance and completion of contract goals/objectives; work collaboratively with agency management and provide (oral/written) reports as necessary; prepare project reports in accordance with funding requirements.
Supervise client files and ensure adherence to funder definitions and guidelines. Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for auditing purposes.
Supervise budget spending and ensure all expenses are in compliance to meet contractual compliance.
Convene and facilitate Housing Stabilization staff meetings; coordinate and facilitate staff development and training; participate in and attend all special project meetings and training as required.
Implement and monitor SSG personnel policies and procedures for compliance with applicable state and federal regulations
Implement and monitor HOPICS Program policies and procedures for compliance with applicable contracts.
Work in coordination with the Access Center and other departments with establishing eligibility and referral processes.
Communicate effectively with the contract monitor and funder, partner agencies, fiscal and human resources personnel, management, staff, and clients.
Maintain landlord relationships.
Work collaboratively with funder staff and community stakeholders; attend community and stakeholder meetings as required.
Coordinate with the housing, quality assurance, and fiscal departments to ensure documentation completeness and financial assistance disbursements.
Efficiently manage and monitor data integrity and quality assurance of client and program milestones and service outcomes.
Maintain appropriate boundaries; adhere to SSG’s Code of Ethics and HOPICS’ Core Values and represent the Agency in a professional manner at meetings and community events.
Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
Revise and approve timecards, payroll system on a timely manner.
Collaborate with management within the divisions to support program growth and strategize effective ways to enhance the program.
Weekly client care meetings and supervision with direct reports.
Complete and maintain direct staff Performance Evaluations.
Attend all management meetings.
Review HMIS for all required documents for Prevention and Home Safe Programs.
Review and assign all referrals submitted for Home Safe and Prevention Programs.
Review, revise, and assigned all DPSS funding streamlines.
Facilitate Eligibility Meeting/ program support meeting on a monthly Basis with direct reports.
Regular attendance required.
Other Duties May Apply

Secondary Functions

Work on special projects as assigned.
Perform other duties as assigned by Sr. Manager, Associate Director, and Deputy Director.

Supervisory Responsibilities
This position requires supervision of all projects related staff and oversight of partner agencies. The Manager will supervise the following staff: Case Managers, Housing Navigators, Driver, and other personnel as necessary. Staff reports to the Sr. Manager of Housing Stabilization.

Minimum Qualifications - Knowledge, Skills and Abilities Required

Bachelor’s degree in Systems, Social Services or other administrative or business sector from an accredited or state approved college or university, with a minimum 2-3 years job-related management, supervisory or leadership experience, OR a commensurate combination of relevant education, leadership, and direct programmatic experience in homeless services and supportive housing. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. High Proficiency in HMIS, Microsoft Word, Excel, Access and other database programs. Accurate and concise documentation. Neat and professional appearance. Attention to detail and punctuality required.
MANDATORY Qualifications:
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Valid California Driver’s License and proof of insurance is required. Verification of Employment Eligibility and Background Check is required. TB test required (Note: Results may not be more than (3) months prior to or (7) days after date of hire and renewed annually thereafter.) CPR and First Aid certification required within 30 days of employment with the company.

Environmental Conditions (Working Conditions)

May be exposed to highly aggressive clients. Must communicate with many sources including public paying agencies, courts and outside community agencies. Local automobile travel is required. Some evenings and weekends may be required. Sometimes noisy, loud and disruptive clients.

Physical Requirements

The Program Manager typically spends time sitting, standing, walking, driving, and carrying (max. 25 lbs.), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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HOPICS, A Division of Special Services for Groups is the Largest Housing and Homeless Services provider in South Los Angeles. We are always looking for dedicated individuals to share their skillsets and become a part of our Family.