Motel Resident Case Manager

sPECIAL sERVICE FOR gROUPS, INC

JOB ANNOUCEMENT

FLSA: Non-Exempt, Full time                                  Supervisor:    Inside Safe Program Supervisor

Summary

Under the direction of the Inside Safe Supervisor/ Program Manager, the Motel Resident Case Manager serves as a point of contact for the individuals and families currently enrolled in SSG/HOPICS Inside Safe Motel Voucher Program. The incumbent will provide support at the motels, provide conflict resolution to any issues that may arise while clients are at the motels. As well as provide referrals to additional services as needed.

Essential Functions

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate clients successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
• Staff must be available to work weekends and evening shift.
• Staff must conduct wellness checks to inside safe participants at various motels (to ensure safety, provide any case updates, and enforce program and motel rules).
• Review motel sign-in sheets for participants signature daily/ meal sheet signatures daily.
• Complete incident reports as needed and submit them to the program supervisor within 24 hrs.
• Provide weekly check-in for clients to see where they are with locating permanent housing.
• Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.
• Staff must update the participant’s housing status within twenty-four hours of any change.
• Staff must update information, track services (i.e., behavioral issues, documentation to move forward with permanent housing) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• If there are significate changes during the time client is enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
• If a participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day.  Data must be entered at the very least twice a day in real time.
• The exit destination must be changed to where the participant has exited to/destination.
• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
  • Program Entry Page
  • Status Assessment Update Page
  • Exit Page
• Case Notes to be entered within 24 hours in DAP form.  Additionally, case notes will be detailed and grammatically correct.
• Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
• Submit Daily Deliverables Report
• Submit Productivity Reports weekly at close of business to direct supervisor on Fridays.
• Staff to provide conflict resolution at motel sites.
• Address motel manager concerns regarding participants.
• Attend weekly case conference meetings.
• Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
• Coordinate with other HOPICS staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
• Provide the Program Manager with all required client information and assessment outcomes.
• Enter data into HMIS within 24 hours.
• Prepare project reports in accordance with funding requirements.
• Staff will assist in training and provide support to necessary staff, providers, and other project partners participating in the project. The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her supervisor and division director. 
• Prepare reports in accordance with program requirements and Division policies.
• Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.
• Home visits required.
• Regular attendance required.
• Other duties as needed.

Secondary Functions

Perform other duties as assigned by the Supervisor, Program Manager and or Division Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.

Minimum Qualifications - Knowledge, Skills and Abilities Required

An associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (1) year job related experience working with homeless individuals and families OR five years experience working in social service field; case management and homeless program experience preferred.  If in recovery, a minimum of three (3) years of being drug and alcohol free is required.  Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation.  Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.  Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required.  Ability to communicate effectively, both written and orally.  Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.

Non-Essential Qualifications:

Experience using HMIS and at least one year of rapid re-housing experience preferred.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present. 

Physical Requirements 

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer