Safe Parking Case Manager

Special for Service Groups Inc

Job Announcement

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Title: Safe Parking Case Manager                                         Division: HOPICS                                            

FLSA:  Non-Exempt, Full time                                                Supervisor: IH Program Supervisor

Pay Range :  $24.00-$27.00 per hour                                     Revised: 12.4.24

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Summary

Under the direction of the IH Program Supervisor, the Case Manager is responsible for completing intake, service coordination, and triage individuals & families at (Safe Parking Central, Crocker and Compton sites) seeking services through the Coordinated Entry System for Single Adults or Families.

Essential Functions

•Maintain high level of ethical conduct regarding confidentiality of employees, participants, company, and vendor’s data and handle sensitive and critical information with professionalism and discretion.

•Always maintain a safe environment, complying with Agency and industry standards and safety regulations.

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Safe Parking Program.

• Work with the Housing Navigation Teams to locate housing and secure housing.

• Verify participants meet either category 1 or 4 of HUD’s final rule on “Defining Homelessness” and document homeless status in HMIS.

• Provide housing-first model to assist participants in becoming self-sufficient and obtaining permanent housing through referrals.

• Conduct case management meetings with participants twice a month.

• Case notes must be entered in HMIS within 24 hours in DAP format.

• Provide support to participants through individualized case management including but not limited to support with completing housing applications.

• Case managers will work collaboratively and communicate with Housing Navigation staff no less than once a week if providing services to mutual clients.

• Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements within 24-hours.

• Complete Exit Plans for all participants assigned to the case manager.

• Maintain and Update Financial Request Assistance tracking log weekly.

• Staff must update the participant’s housing status within twenty-four hours of any change.

• Parking space attendance must be entered in HMIS each day if the participant is physically utilizing assigned parking space.

• Staff must update information, track services (i.e Housing Stability Plan creation/updates and monthly updates) and referrals, complete case notes on services provided to the participant within 24 hours following the provision of the services.

• If there are significant changes during the time a client is enrolled in the program, Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).

• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:

• Exit Summary

• Exit Case Note

• Program Exit (HMIS component)

• Attend weekly case conferencing meetings.

• Collaborate and coordinate with LAHSA, DMH, DPSS, LAUSD, Work Source, SUD, and community providers.

• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.

• Provide the Program Manager with all required client information and assessment outcomes.

• Assist in training and provide support to staff, providers, and other project partners participating in projects.

• Prepare reports in accordance with program requirements and Division policies.

• Ensure compliance with HIPAA, 42 CFR Part 2 and other funding requirements.

• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.

• Represent the Agency in a professional manner at meetings, training, and community events.

• Regular attendance required, overtime, holiday, or weekend work may be required.

• Perform other duties as needed.

Minimum Qualifications - Knowledge, Skills and Abilities Required

Associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. Bilingual is preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with the company.  Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.

Non-Essential Qualifications

Experience using HMIS and at least one year of rapid re-housing experience preferred.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

 Special Service for Groups is an Equal Opportunity/Affirmative Action Employer